Conversational AI Consultant, Google Cloud Professional Services
Google
Bogotá, Bogota, Colombia
hace 4 días

The Google Cloud Platform team helps customers transform and build what's next for their business all with technology built in the cloud.

Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.

Our teams are dedicated to helping our customers developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life.

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Conversational AI Consultant, you will work directly with Google’s most strategic customers on critical conversational AI projects to help them transform their contact centers using Google’s CCAI solution.

You will help them develop, deploy, and manage solutions in production. You will provide technical project management, consulting and technical aptitude to customer engagements while working with customer executives and key technical leaders to deploy these solutions via Google’s Cloud Platform.

You will also work closely with key Google partners servicing accounts to scope engagements, manage programs, deliver consulting services, and provide technical guidance and best practice expertise.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future.

Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

  • Work with customer technical leads, customer executives, and partners to scope, manage and deliver successful implementations of cloud solutions becoming a trusted advisor to decision makers throughout the engagement.
  • Work with internal specialists, product and engineering teams to package best practices and lessons learned into thought leadership, methodologies and published assets.
  • Interact with sales, partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks / issues, and timelines for successful customer outcomes.
  • Advocate for customer needs in order to overcome adoption blockers and drive new feature development based on your field experience.

  • Propose solution architectures and manage the deployment of cloud based machine learning solutions according to complex customer requirements and implementation best practices.
  • Travel approximately 30% of the time for customer engagements.
  • Minimum qualifications :

  • Bachelor’s degree in Computer Science, Engineering or related technical field or equivalent practical experience.
  • 5 years of experience project managing and delivering technical solutions.
  • Experience in one or more discipline areas : chat / voice bot development, machine learning, natural language processing, contact center technologies or linguistics.
  • Experience demonstrating technical client service (i.e. consulting experience).
  • Preferred qualifications :

  • Experience managing the design and production implementation of chat and / or voice bots in an enterprise environment.
  • Experience with natural language processing and related concepts.
  • Demonstrated excellent communication, written, presentation and problem solving skills.
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