Product Support Admin
Vensure Employer Services
Medellin
hace 1 día

Position Summary

The Product Support Administrator is responsible for learning and maintaining the HR software system for Payroll and HR Outsourcing, including the diagnosing of issues and launching of new services, all while supporting the relationship between Vensure, Division Partners, clients, and vendors.

This position will spend time as part of an entrepreneurial team looking to validate the changes to client technology platforms while supporting the new capabilities being implemented to clients.

Essential Duties and Responsibilities :

The essential functions include, but are not limited to the following :

  • Maintaining overall system setup of an HR software system as well as other third-party products offered to clients
  • Maintain User Role Security
  • Maintain Team Project Task Lists
  • Create and maintain vendor and internal ticket submissions
  • Troubleshoot system issues, including researching within system documentation and thinking outside the box for additional resources
  • Provide internal training; may occasionally extend to external training
  • Manage day to day administrative tasks while effectively prioritizing additional tasks, issues, and additional responsibilities
  • Build and maintain positive colleague relationships
  • Manage the bridge between business, technology and strategy
  • Other duties as required
  • Minimum Qualifications (Knowledge, Skills, and Abilities) :

  • High School Diploma or GED
  • Associates degree preferred
  • 1+ year(s) in Human Resources and / or Payroll preferred
  • 1+ year(s) utilizing an HRIS, HCM, or HRMS highly preferred
  • Above average organizational, analytical, time management, and problem-solving skills
  • Able to quickly learn new software systems
  • High attention to detail
  • Able to maintain confidentiality
  • Proficiency in the English language, including the ability to listen, understand, read and communicate effectively both in writing and verbally in a professional environment
  • The flexibility and willingness to work in excess of standard hours when necessary
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