Sr. Manager, Training & Quality
Concentrix
Pavas
hace 2 días
  • Leads reporting to senior training and development management for the purpose of strategy formulation and informed decision-making
  • Sets tactical and operational plans for the achievement of short to medium-term Quality Compliance goals
  • Develops and manages processes, standards, and plans for the implementation of minimum standards and utilization of tools and methods to ensure effectiveness of existing quality processes and sustainment of quality performance improvements
  • Reviews quality data and determines if all products and processes are aligned with regulatory standards.
  • Implementing the quality control and continual improvement processes to maintain training content and delivery mechanisms
  • Work collaboratively with business leads to ensure training programs and processes are
  • aligned and relevant to critical business priorities
  • Requirement :

  • 5 yrs+ Quality Experience (required)
  • 3 yr+ Training Experience (preferred)
  • 5 yrs+ Management Experience
  • 5 yrs+ Call Center / Business Process Operations Experience
  • Experience in Lean Six Sigma Methodologies
  • Experience in CSAT related scrubbing process
  • Skills :

  • Able to create and design Quality & Training Reports from scratch
  • Proven expertise in Quality Management Systems
  • Solid foundation in adult education principles and knowledge of instructor led, self directed web based, and blended learning methodologies
  • Strong interpersonal skills both internally and with vendors
  • Advanced English communication skills
  • Bachelors degree in a related area
  • LATAMCNX

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