Position Details :
Setting up customer’s billing schedules and procedures, processing and analyzing data, producing invoices and billing reports for Managed Service Customers and scheduling monthly activities with both internal and external teams.
This position supports Managed Service customers directly by phone and e-mail to address their billing or application questions and issues.
The Billing System Analyst I is the first level of escalation for all production incidents and therefore requires sound problem solving and time management skills.
A Billing System Analyst I may be asked to oversee the production activities of other Billing System Analysts when assigned to do so.
This role will exercise discretion and independent judgment under general supervision.
Producing and analyzing billing reports for Managed Service customers
Analyzing the results of processed files and making corrections if needed
Use of Billing Software
Responsible for compiling bill count reports and providing invoicing data to the finance department
Independent interaction with customers concerning their billing
Management of data and schedules to produce invoices for delivery per billing schedule
Maintain customer data in oracle database
Maintain and manage multiple ticketing systems
Use various pieces of software for tracking and analysis of data
Identifies problems / issues during billing cycles and solves or requests assistance in solving
May assist less experienced peers
Latitude for independent judgment / action
Work on moderately complex activities
Assist in definition and maintenance of documentation and procedures
Other duties as assigned.
Key Outputs & Accountabilities
Complete customer billings and deliverables within contractual SLAs, respond to customer’s inquiries, display sound judgment in the handling of production incidents and ensure effective communication maintained with internal and external contacts.
Desired Skills & Experience
0-3 years of work experience in telephony wholesale or retail billing
Able to communicate in English (Advanced) and one additional language is preferred
Computer savvy and proficient knowledge of Word and Excel programs
SQL skills are advantageous
Perl knowledge is a plus
Solid analytical and problem-solving skills
Good verbal, written skills and interpersonal skills. Presents information effectively
Solid working knowledge of telephony definitions, industry terms and technologies
Good working knowledge of customer requirements
Works well in pressure situations
Works well within a team environment
ITIL accreditation will be an advantage
Education : AA degree or equivalent in Information Technology related field is preferred.