Tours and Travel Assistant
Selina
Medellin, Colombia
hace 5 días

Who we are

Our Mission is to inspire authentic and meaningful connections.

Selina was born out of a desire to celebrate the nomadic lifestyle : to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

What the role is

To maintain effective running of country Surf Clubs, teaching and overseeing general organisation, customer satisfaction, lesson quality, training and staff motivation.

This position would be created with the intention to increase the impact that Selina Surf Club has in every location and community.

By generating this position we will be able to unify the sport, massify sales, as well as to, help create a strong and respected network of surfing within the all Selina's

What you will be doing

Sourcing new tour products and destinations to meet consumer demands.

Manage the sales & marketing process for all activities in your location

Making sure that the protocols are being followed as specified by the Global product team.

Coaching all location staff in selling and cross-selling

Create and maintain a unique experience across all offerings

ACTIVITY RESPONSIBILITIES :

Support Tours & Travel Manager in activities and events

CUSTOMER SERVICE RESPONSIBILITIES

Support on handling customer complaints and queries

Making sure that high level customer service is given in all activities.

Meeting and greeting customers

What you need for the role

Fully Bilingual (english and local language )

Strong organization and time management skills (to manage schedules,

budgets, etc)

Previous experience in Marketing and / or Sales

Cultural fit and community engagement

No dress code

Pet-friendly (as long as your pet is friendly)

Multiple online training opportunities

Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring

Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)

Have your birthday off

Amazing referral program with cash and global holiday packages; we know you hang out with other great people

Extra country-specific benefits; we can tell you more during the application process

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