Agfa HealthCare, a member of the Agfa-Gevaert Group, is a leading global provider of diagnostic imaging and healthcare IT solutions.
The company has nearly a century of healthcare experience and has been a pioneer on the healthcare IT market since the early 1990's.
Today, Agfa HealthCare designs, develops and delivers state-of-the-art systems for capturing, managing and processing diagnostic images and clinical / administrative information for hospitals and healthcare facilities, as well as contrast media solutions to enable effective medical imaging results.
The company has sales offices and agents in over 100 markets worldwide.
Please upload your resume in English
This position is responsible for managing customers in assigned territory by providing remote and on-site hardware and software maintenance of Agfa HealthCare products, together with implementation activities for ongoing projects.
Major responsibilities are to drive customer satisfaction and to actively promote and support all Agfa services offerings to the customer.
Consistently seek, suggest and implement methods to improve systems and processes within the organization.
Main Responsibilities :
Installation / migration and / or upgrades of products / IT solutions, including third parties used to build the infrastructure (i.
e Oracle, Windows, UNIX)
Healthcare Integration knowledge and global standards like HL7, Dicom, IHE, etc.; desirable
Escalations : Initiate and follow all issues escalation processes and to keep the customer and management informed as to the status of the escalation.
Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment).
Accountability for timely handling of issues, according to Agfa HE best practice procedures.
Accountability for customer satisfaction on project implementation / support and issue handling.
Advanced student or recent graduate in Information Technologies or Engineering
At least 1 or more years previous work experience in a technical customer support role working with IT systems. PACS, RIS is highly desired.
Specific Skills :
Knowledge of networking and operating systems (Linux and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing.
Previous knowledge of PACS, RIS or EI8, hospital workflow and a demonstrated capability to learn cutting edge new technologies.
Knowledge of healthcare standards : HL7, DICOM, FHIR, Mirth is a plus
Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems.
Excellent oral, written and interpersonal communications skills.
Customer focus attitude and problem-solving skills
Strong customer service skills in interacting with both internal and external customers.
Excellent understanding of the technical services business, product launch process and healthcare environment.
Desirable : Good language skills in English, written and verbally.
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.
If you want to be part of this experience, we'll take you there!