Casa Systems, Inc. (Nasdaq : CASA) is 5G, delivering physical, virtual and cloud-native 5G infrastructure and customer premise networking for high-speed data and multi-service communications networks.
Our core and edge convergence technology enables public and private networks for both communications service providers and enterprises.
Casa Systems™ products deliver higher performance, improved network flexibility and scalability, increased operational efficiency and lower total cost of ownership (TCO).
Commercially deployed in more than 70 countries, Casa serves over 475 Tier 1 and regional service providers worldwide. At Casa Systems, our mission is to deliver ultra-broadband solutions that keep families, communities and the world connected.
We harness our passion for innovation to drive technological solutions that allow service providers to do amazing things that improve the way we live.
We are seeking to hire the services of a Senior System Engineer (DOCSIS-vBNG-PON) based in the vicinity of Bogota, Colombia to deliver pre / post-support for cutting edge technology solutions for fixed products (DOCSIS-vBNG-PON) employing a "Follow the Sun" support strategy servicing our customer account / s within the CALA region.
This is a highly visible, high-impact position, and key in maintaining highest level of customer satisfaction.
ESSENTIAL DUTIES & RESPONSIBILITIES :
Subject matter expert in the area of Docsis, Video, HFC, IP, Packetcable, FTTH, GPON, EPON, BNG, Linux and virtualization.
Partner with the sales team to drive orders by providing innovative solutions for new business.
Obtain customer requirements and translates these into a (customer specific) Solution Design and / or Casa offer.
Lead prioritization of technical requirements and champions resolution of solution / product gaps internally.
Position Casa as a thought leader and articulates its vision on technologies and solutions towards the customer.
Support and drive lab testing for new business opportunities.
Lead technical responses for all RFX activity.
Perform hands-on technical lab trials along with pre-sales activities.
Develop strong technical relationships within the target accounts and account teams; serve as trusted adviser to account teams and customer base.
Evangelize Casa Systems Solution sets.
Ensure that field trials are executed flawlessly.
Provide customers with key technical, solution and commercial (capex / opex) benefits in a pre-sales environment.
Provide highest level of quality pre-sales technical support.
Create relationships with key technical customer personnel.
Provide post-sales assistance in case of product issues supporting the Casa Support team.
Drive customer technical staff in line with product strategy.
Position product and solutions in favor of competitive products / solutions.
Respond to customer RFIs and RFPs with the highest standards of quality.
Create content for different architectures and product solutions (internal and external).
Drive customer requirements in product management and engineering.
Coordinatie with other staff across functions, i.e., Product Management, Customer Support and Engineering, to resolve problems and manage customer requirements and projects.
Train, mentor, and participate in continual training and personal improvement will arise as the candidate develops their skills.
Travel 35% of the time to customer locations to perform pre-sales activities, support trials, projects and other lab activities is expected throughout the CALA region.
Speaks Spanish and English fluently.
Undergraduate degree in Electrical Engineering, Computer Science or Computer Engineering.
5+ years of related CATV / IPTV / HFC / FTTH systems experience is required.
Strong professional level interpersonal, communication and presentation skills.
Prior experience providing Tier-3 support or escalation experience in a telecom / networking products environment is required.
Able and willing to travel up to 35% of the time to support customer objectives throughout the CALA region.
Proficient with IP computer networking; experiencing configuring and / or replicating customer network problems.
Able to diagnose and correct IP routing or RF signaling issues in a live network.
Knowledge of DOCSIS 1.x / 2.0 / 3.0.
RF parameters and signal flows (frequency, power-level, modulation methods, etc.).
Configuration scripting via industry standard CLI interfaces.
CPE device configuration files, service flows.
Advanced knowledge level of IP switching and routing.
Self-starter capable of working independently or as part of a larger team.
Able to understand and prioritize technical problems.
Prior experience working with development teams to resolve customer hardware and software issues related to DOCSIS-vBNG-PON product solutions.
Prior experience producing clear documentation of issues and resolutions using web-based Salesforce.com ticketing / tracking system.
Proficient experience with Cable Modem Termination System (CMTS) is preferred.
Experience with web-based applications and cable broadband services is preferred.
Able to run scripts in UNIX is a plus.
GPON, EPON and BNG experience is a plus.
Virtualization is a plus.