Operations Director
Sutherland
Bogota, Cundinamarca, CO
hace 5 días

Job Description

Sutherland is seeking a reliable and detail-oriented person to join us as an Auto Collections Service Delivery Director .

We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Service Delivery Directors in this role get to :

Strengthen relationships : end-to-end responsibility from defining to ensuring execution of program objectives, working closely with multiple client stakeholders and service delivery teams.

Impact the bottom line : work closely with senior stakeholders to build buy-in on profitability roadmap and deployment plans

Control risk : utilize strong program / account management and business analysis skills in order control costs, increase profitability while managing the client relationship

Ensure accuracy : define and maintain processes to ensure project management operations, reports and plans are relevant, accurate and complete.

Will also track and report on program performance, providing real-time, comprehensive, and prioritized view of all program / account objectives.

Manage the Team : manage expectations and relationships with program leaders / managers and senior stakeholders to ensure profitablity and process adherence

Qualifications

Our most ideal candidate will have :

Minimum of 8-10 years in US Auto Collections Experience

Span - should havemanaged at least 750+ FTE

$15 Mil

Exposure to automated dialer - outbound / inbound IVR environment is preferred

Prior experience managing Capital One Auto will be an addedadvantage

Should be wellversed with collection metrics such as : roll rates, CE’s, conversion rates and other customer service / sales metrics such as SPH / CSAT / NPS, etc.

Open to relocation if required

Reportar esta oferta
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Inscribirse
Mi Correo Electrónico
Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
Continuar
Formulario de postulación