Position Details :
CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations .
Mandatory skills for this position :
Solid Microsoft office skills
Customer services or billing experience including data analysis
Able to communicate in English (Fluent)
AA degree or equivalent in Information Technology related
Setting up customer’s billing schedules and procedures, processing and analyzing data, producing invoices and billing reports for Managed Service Customers and scheduling monthly activities with both internal and external teams.
This position supports Managed Service customers directly by phone and e-mail to address their billing or application questions and issues.
The Billing Analyst is the first level of escalation for all production incidents and therefore requires sound problem solving and time management skills.
A Billing Analyst may be asked to oversee the production activities of other Billing Analysts when assigned to do so. This role will exercise discretion and independent judgment under general supervision.
Producing and analyzing billing reports for Managed Service customers.
Analyzing the results of processed files and making corrections if needed.
Use CSG’s Singleview Software.
Responsible for compiling bill count reports and providing invoicing data to the finance department.
Independent interaction with customers concerning their billing.
Management of data and schedules to produce invoices for delivery per billing schedule.
Maintain customer data in oracle database.
Maintain and manage multiple ticketing systems.
Use various pieces of software for tracking and analysis of data.
Identifies problems / issues during billing cycles and solves or requests assistance in solving.
May assist less experienced peers.
Latitude for independent judgment / action.
Work on moderately complex activities.
Assist in definition and maintenance of documentation and procedures
Other duties as assigned.
Key Outputs & Accountabilities
Complete customer billings and deliverables within contractual SLAs, respond to customer’s inquiries, display sound judgment in the handling of production incidents and ensure effective communication maintained with internal and external contacts.
Desired Skills & Experience
Experience in telephony wholesale or retail billing.
Computer savvy and proficient knowledge of Word and Excel programs.
SQL skills are advantageous
Perl knowledge is a plus
Solid analytical and problem solving skills.
Good verbal, written skills and interpersonal skills. Presents information effectively.
Solid working knowledge of telephony definitions, industry terms and technologies.
Good working knowledge of customer requirements.
Works well in pressure situations
Education : AA degree or equivalent in Information Technology related field is preferred