Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for Sales. We are a group of driven and hard-working individuals.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Managers in this role get to : Impact the business : By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
Manage administrative responsibilities : Such as attendance tracking, queue administration, and corrective delivery. Influence the lives of others : Develop, train, and manage team members.
Strengthen relationships : Establish and maintain communication with clients and / or team members; understand needs, resolve issues, and meet expectations.
Keep morale high : Ensure motivational programs are in place and encourage frequent recognitions. Impact the bottom line : Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations.
Define Sutherland’s reputation : Oversee and manage performance and service quality to guarantee customer satisfaction. Keep leaders informed : Relay important information in the form of timely and accurate reports.
Our most successful candidates will have :
Experience in managing a team of work-from-home direct reports
Experience and knowledge in sales
A Bachelor’s degree
Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner
Strong customer-orientation when managing communications and issues
The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player
Must have completed phase 1 of TMU