HR Solutions Expert II
Asurion
C, Bogota
hace 6 días

Has escuchado la noticia? Asurion está construyendo un nuevo centro de servicio y atención al cliente que brindará soporte técnico en el área de Salitre de Bogotá.

  • Estamos creando más de 1,500 empleos locales de tiempo completo durante este 2021 y el 2022 para dar soporte técnico, atención al cliente y brindar apoyo a nuestros clientes de América del Norte a través de nuestros representantes de ventas;
  • Además tendremos puestos adicionales de recursos humanos, operaciones, capacitación y soporte, los cuales serán 100% bilingüe (español + inglés).

    Esta sólida contratación es parte de un impulso global para adaptarse al continuo crecimiento de Asurion en la industria de servicios tecnológicos.

    Los puestos se contratan directamente con un salario base competitivo mas incentivos basados en el desempeño, capacitación remunerada y oportunidad de crecimiento profesional.

    Asurion es una compañía global de atención tecnológica con más de 22,000 empleados que brindan soporte a más de 300 millones de clientes en todo el mundo, más que Netflix y Hulu juntos! Nos asociamos con las principales marcas minoristas e inalámbricas para brindar protección y servicios de soporte, manteniendo la tecnología de nuestros clientes en funcionamiento y conectada.

    Nos enorgullecemos de nuestra política de diversidad e inclusión en el empleo, la atención al cliente y estamos a solo una llamada, un click o un chat de distancia.

    The HR Solutions Expert is responsible for providing outstanding service experiences in a HR shared service center. The HR Solutions Expert will follow defined processes and work instructions, master various HR and service systems to perform and track work, provide excellent customer service, and manage customer and stakeholder expectations.

    The HR Solutions Expert will also partner with other teams to provide services or resolve employee issues.

    Primary Responsibilities

    Provide excellent service and demonstrate mastery of one or more of the following core programs supported by the HR Solutions Center :

    Resolve employee inquiries in the contact center efficiently interact with employee and leaders via phone, chat, email or other channels to answer questions and resolve problems during first contact.

    Manage internal recruiting activity for the business provide full-cycle internal recruiting services to leaders including management of intake meetings, job postings, candidate screenings, interview process, debrief meetings and job offers.

    Coordinate and schedule candidate interviews partner with recruiters and leaders to fulfill interview scheduling requests and manage onsite candidate experiences.

    Manage the compliance requirements for new hires and other for-cause reviews Initiate and adjudicate background check as appropriate, review findings against Asurion standards, make pass / fail determinations in partnership with HR experts or Legal team.

    Manage escalated issues in partnership with leadership.

    Manage Leave of Absence processes provide guidance to employees and leaders regarding LOA processes and policies, manage LOA reporting, process payments and execute other LOA related transactional work as needed.

    Coordinate Onboarding activities Provide support to new employees throughout the onboarding process, audit and track onboarding activities to ensure the timely completion of all required new hire documents.

    Provide process support for vital programs in the HR Backoffice Manage Employee Referral program payments, create offer letters for inline promotions, respond to information requests related to unemployment / garnishments / verification of employment, support electronic document processes and execute other HR Back Office transactional work as needed.

    Manage confidential information, improve processes, dependability and owning resolution of issues

    Handle personally identifiable information ( PII ) that pertains to any individual (e.g. employees, job applicants, customers, etc.

    in accordance with Asurion’s internal Privacy Policy, Information Privacy Standard, and public facing privacy policies.

    Complete any required privacy training.

    Participate in process improvement projects to drive efficiency and customer experience outcomes.

    Display dependability by being punctual and achieving an appropriate level of attendance.

    Maintain ownership of cases or other increments of work through resolution

    Requirements :

    Bilingual (English and Spanish)

    Twelve (12) months experience with direct accountability for customer and satisfaction in a customer service, call center, or service center environment, or twelve (12) months Human Resources related experience with employee benefits or recruiting experience strongly preferred.

    Strong verbal and written communication skills (in both English and Spanish)

    Proficient in Microsoft Outlook, Word and PowerPoint

    Intermediate working knowledge of Microsoft Excel

    Strong computer skills

    Bachelor's Degree or high School Diploma with industry experience, or a combination of education and industry experience.

    Six (6) months experience using various HR systems related to recruiting, benefits, core HR or payroll

    Strong ability to multi-task as well as excellent organizational skills

    Strong ability to ask probing questions to aid in problem solving

    High level of attention to detail

    Excellent customer service skills

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