Why this role matters
BT’s purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.
We need you to help us do this. There are thousands of businesses across the world that rely on our technology (network, IT, cloud, etc).
Every time a customer deals with us online, their experience defines how they see us. When a CIO is looking to expand their business and needs to connect a new office.
When the head of counterterrorism is looking to secure classified data. When a small café wants to give free wifi to their customers.
If our systems goes down, they’ll suffer. You’ll be their vanguard, our expert, keeping everything running smoothly and bringing your ideas for how to improve our services to life.
You will be responsible for the deployment and support of IT infrastructure related to Private and Public Clouds with Microsoft and Linux Applications, to both internal and external customers, maintaining the client relationship and satisfaction, by providing excellent IT services.
The IT Services range from standard bulk services out of the Service Catalogue to more bespoke solutions mostly hosted in BT Data Centres in Private Clouds with a high growth expected on Public cloud as AWS, Google and Azure.
What you'll be doing
Problem-solving, managing our platforms, configuring our systems and looking for ways we can improve the flow of traffic.
To provide effective IT support services and activities that allow the business applications and systems to operate to the highest standards and meet service targets as defined in customer requirements SLA’s
To manage customer relationships, both internal and external, ensuring full customer satisfaction with services and achievement of service availability / performance targets through effective Service Management.
To ensure all appropriate documentation is delivered and maintained to the ISO9001, ISO20000, ISO27001 standard using best risk management practices.
To ensure that security on the platform(s) is maintained and that it adheres to all agreed BT security policies
That’ll include :
Improving our systems and tools figuring out ways to automate anything that can be automated. Finding new ways of using our tools better.
Making our processes more efficient. And fixing bugs.
Training, writing guides and running tech demos as our expert, it’ll be your job to explain, in simple terms, to our customers and colleagues how to use the tools and systems you’ve mastered.
You’ll cut through the jargon and get even the most technophobic user to understand.
Troubleshooting and supporting you’ll be the one who knows about monitoring, reporting and configuring for all our systems and tools.
The guru we’ll all look to. So if there’s a problem nobody else can solve, we’ll rely on your expertise.
Staying cool under pressure you’ll be working in a place with high stress and low certainty. But you’ll stay calm and clear-headed when everyone else might be panicking.
It’s when you panic that we’ll really worry.)
Thriving in being the unsung hero this is a job where, when it’s going well, most people won’t notice your efforts. You won’t mind that.
You’ll be happy to be the hidden guardian.
Taking initiative where you see an opportunity to improve our systems, you’ll grab it without anyone prompting you.
We'll also need to see these on your CV
An expert in Virtualization you’ll have a VCP / VCAP or similar. You’ll know how to configure LAN, script in Linux, run a Windows server.
Basic Networking and Security related to Private and Public cloud.
Windows or Linux and Virtualization certifications.
Private Virtual environments (VMWare, Citrix, Openstack, Hyper-V, )
Public Cloud AWS, Azure or Google architecture and implementation
Scripting and automation
Knowledge and experience in PowerShell, PowerCLI
Knowledge and experience in Phyton, Bash, Perl
5 years experience in Private Cloud Infraestructure
2 years experience on public cloud environment (Azure and AWS).
5 years experience in VMWare and Windows or Unix / linux environments.
Experienced and fully competent in own area, and can share own expertise and provide guidance and support to others.
Awareness of internal / external business issues and best practice in own discipline that is then applied to the role.
Able to identify key issues and patterns from partial / conflicting data, and can take a broad perspective to problems and spots new, less obvious solutions.
Able to manage own time to meet agreed targets, and develop plans for specific work activities in own area over the short-term, which will include forecasting resource requirements.
Fluent Spanish language skills and good command of English. Portuguese fluency desirable.
Other certifications related to the applications listed before are also desirable.
Why choose us?
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed.
That’s why we welcome applications from all parts of the community.