Work At Home – Airbnb Customer Service Consultant
Barranquilla, Atlantico CO
hace 5 días


At Sutherland, we’re looking for people withadvanced English skills (B2) ready to take on an exciting new career from homewith Airbnb .

Ifyou are driven, love to learn, and passionate about providing next-level care,come join us and be part of a global company transforming customer experiencesevery day.

In this role, you get to :

  • Handle customer service inquiries
  • Manage and overcome objections for subscribers’ cancellation and suspend requests to assist in reducing churn
  • Execute various functional services including analysis of Customer Loyalty data, creation of job aids, quality monitoring, sales, coaching, tracking, and trending of customer comments and requests
  • This job is for you if :

  • You are proficient in English communication
  • You thrive in a fast-paced, changing environment
  • You are strong at multitasking and have excellent organizational skills
  • You have effective communication and decision-making skills
  • You are able to easily relate to the customer and build rapport to help troubleshoot their inquiries
  • Qualifications :

  • Bachelor’s degree required
  • Desired Skills & Experience :

  • Sales / Retention experience
  • Chat experience
  • Experience of working in a customer-centric environment
  • Knowledge of working in a subscription / technical industry
  • AboutUs :

    As a digital transformation company, Sutherland rethinks andrebuilds processes for the digital age by combining the speed and insight ofdesign thinking with the scale and accuracy of data analytics.

    We have beenhelping customers globally, across industries from financial services tohealthcare, achieve greater agility through transformed and automated customerexperiences for over 30 years.

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