Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology.
The vision of Johnson & Johnson Global Services is "to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.
There are more than 4,300 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogotá and Tampa, as well as in local country-based hubs.
The Global Services vision is to deliver world class services and contribute to the leadership, growth, value, and reputation of Johnson & Johnson.
GS provides compliant, efficient and standardized services with an emphasis on optimizing processes through a continuous improvement framework.
We are committed to superior professional development of our people and we value a diverse, collaborative, high-performing, results oriented culture.
As Sr Specialist Support Services Lead : You are in charge of the deployment and daily operations of the Procurement Source-to-Settle (S2S) Support Services process enabling the Global User Support capability in the region by establishing and maintaining the Regional Support Services including service provider(s), Service Level Agreements (SLAs), correspondence and complaint handling processes through the deployment of Global Support Services policies and procedures.
You will be working closely with the other Regional Support Leaders, the entire S2S Support Services Team and Service Delivery Team to align goals and objectives to meet overall user experience goals and expectations, you'll also manage operational relationships with support service providers ensuring alignment to the Global Procurement User Support strategies and service requirements. The scope of your role :
Ensure Regional Support Services has the appropriate tools and resources and the business as usual knowledge transfer and technical capabilities are functioning properly.
You are also responsible to identify and implements strategies to improve quality of service, productivity and profitability.
Qualifications Requiremets : Are you somebody that really enjoys both customer services, has excellent analytical skills, problem solver, and troubleshooting skills?
This is the right job for you!
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Primary Location Colombia-Distrito Capital de Bogotá-Bogotá- Organization Johnson & Johnson de Colombia S.A. (7755) Job Function Operations Requisition ID 2005795265W