Senior Customer Success Manager - Central America & Andean
Infobip
Bogota, Bogota, Colombia
hace 3 días
Job Description

You know you are doing a good job when:

  • You are in contact with all the key players in your assigned market and have great relationships with them.
  • You understand your client’s business, knowing exactly which of our products can help them evolve their business.
  • You have an excellent overview of the business and are up-to-date with the latest industry trends as well as the competition. 
  • Clients with whom you cooperate are satisfied and they show it by stable and/or increased usage of service.
  • Successfully find solutions to clients issues, engages other people in our company to bring better customer satisfaction. 
  • Work consistently to achieve KPIs quarterly.

 


    Qualifications

    More about you:

    • Solid experience as an account management/customer success management, working with C-Level, and consultative approach to clients.
    • Experience with IT/Telco industry is a must.
    • Experience with Financial or Banking industry.
    • Written and verbal fluency in Spanish and English is mandatory.
    • Bachelor's Degree in Business, Management, Communications, IT, Telecommunications or other related degree; or equivalent combination of education and experience
    • Exceptional professional communication skills.
    • Excellent command of MS Office suite, especially MS Excel and Power Point.
    • Strong analytical and organizational skills, with a systematic approach to problems.
    • Business oriented in order deliver and increase results with current accounts.
    • Excellent teamwork enabling you to form effective working relationships with people at all levels.

     



      Additional Information

      Why our employees choose us and stay? 

      • Learn as you grow – Starting from an on-boarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
      • Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
      • Never a dull moment – We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.
      • Great environment – Team spirit, passion, creativity and persistence are the drivers of our company.
      • Pay & Perks – Competitive salary, health benefits, travel allowance, expatriate compensation packages for your business trips, a team taking care of all the equipment you need, team buildings and other organised activities, a kitchen stocked with the usual suspects... Talk about a balanced lifestyle!
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