Order Fulfillment Analyst (temporary)
Mondelēz International
Cali, Valle del Cauca, CO
hace 2 mins


Mondelez International, Inc. empowers people to snack right in over 160 countries around the world.

  • We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate;
  • Sour Patch Kids candy and Trident gum.

    Our 90,000+ colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are.

    Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

    It’s time for you to Make It at Mondelez International.

    Mondelez International is looking for vacancy : Order to Cash and Maintenance Analyst

    Position Purpose :

    The key purpose of the role is to be the point of contact for internal / external Customers for order fulfillment within the OTC process.

    The Order Fulfillment Specialist is responsible to link the back office operations with the front office day-to-day activities.

    Providing on time solutions for issues related to customer orders, sales performance and portfolio transitions.

    Ensuring optimum service levels are met in line with CFR target. Support the OTC Customer Service Collaboration Area to execute cost effectiveness & efficiencies initiatives with the costumers.

    Main Responsabilities :

    Accountability for Order Fulfillment OTC performance for all customers.

    Participation in regular internal service meetings. (example Supply Chain 99, Invoice Accuracy root cause analysis, others).

    Manage order unblock : Delivery block release, sample orders release, export orders release.

    Close alignment with Sales & Logistics on quantities sellable.

    Support product portfolio transitions across all categories.

    Ensure alignment of plan against the actual results.

    Close alignment with LOGOPS and 3PL on delivery schedules and quantities.

    Support on product transformation and / or project launches (example co-packing orders).

    Perform order modification, order optimization for customers

    Availability check and quota management.

    Partial order handling / back order closing.

    Ensure alignment of plan against the actual results.

    Close alignment with LOGOPS and 3PL on delivery schedules and quantities.

    Monitor E2E order life cycle along with the MBS.

    Follow up open orders due pricing (sales operations), order on hold (credit, other), etc

    Support on projects related to improve the Case Fill Rate, Invoice Accuracy and Cost 2 Serve, Minimum Order Quantity, and others.

    support on C&C in project and customer creations

    Academic Knowledge :

    Graduate of a Business Administration, Engineering or Logistics area.

    Basic understanding of Supply Chain Management

    Full understanding of Order to Cash cycle

    Knowledge in Computer Operating Systems (pref SAP and Microsoft Office)

    Experience :

    Strong customer service experience with minimum of 5 years

    Skills :

    Fluent Spanish and English.

    Excellence verbal and written communication skills.

    Customer orientation and performance motivation

    Process management and planning skills

    Collaborative and good communication skills

    Accountability, proactive thinking, flexibility

    Strong analytical skills

    Mondelez International, Inc. is an equal opportunity and Affirmative Action employer. We actively seek to maintain a diverse work force, and Mondelez International, Inc.

    therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or Vietnam veteran status.

    We invite you to leave your CV to be part of this great team of people and brands who make Mondelez International.

    Join our dream of creating delicious moments of joy!

    Thank you, we look forward to speaking with you!

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