Design Traffic Planner
McKinsey & Company Colombia INC
Bogotá, CO
hace 21 horas
source : Universia

Job description

  • You will manage the various stages in coordinating presentation design services, which include revision of design requests, re-routing, confirmation, clarifying requirements, and request assignment among others.
  • In this role, you will help to manage outstanding work by being the communication bridge between our consultants and designers, helping to enable a great customer experience throughout by setting expectations, identifying their needs, and assigning the best people around the globe to take care of requests.
  • You will juggle multiple tasks, e.g. go through the design requests in the queue, understand the requirements (design and deadline related), contact our consultants for clarifications / negotiations, route the requests to the correct teams, and assign them to the most optimum designers.

  • You will be working very closely with our designers and consultants. You will be the face of our business and have a great impact on our overall team’s performance.
  • You will also improve the consultant experience when requesting design-related work by conveying customer service etiquette and sufficient knowledge of design.

    You will do this by clarifying unclear instructions directly with consultants, understanding their expectations in terms of the design requirements, the scope of the request, and time frame to be delivered.

    You will find yourself negotiating scope and deadlines when required, always demonstrating the maximum level of service orientation by being empathetic, courteous yet assertive, ensuring that the consultant is informed well in advance regarding delays, issues or other challenges.

  • You will need to be comfortable with change and ambiguity. You will face opportunities for continuous change in the team and the business objectives and must be adaptable and open to the challenges of change.
  • Change can happen at various levels, from the change in a team structure (e.g., churn, attrition), processes, tools, or leadership direction.

    Additional information

  • Bachelor's degree preferred
  • Strong computer competency
  • Excellent organizational skills including accuracy, strong attention to detail, and time management
  • Great client and team communication
  • Strong and collaborative problem solving skills to make judgment calls; quality-driven mindset
  • Willingness to learn, share knowledge, and experience with peers
  • Open mindset towards change and eagerness for continuous improvement
  • Ability to build robust and trustworthy relationships with peers through feedback and contribute to a highly interactive working environment
  • Ability to communicate fluently in an all-English business environment (written and spoken)
  • Flexibility to work in rotational shifts according to business needs; willingness to rotate between shifts : 6 : 00 a.
  • m. to 2 : 00 p.m., 2 : 00 p.m. to 10 : 00 p.m. and 10 : 00 p.m. to 6 : 00 a.m.

    Apply here :

    https : / / / careers / search-jobs / jobs / designtrafficplanner-55469


    Qualifications for this offer

  • Administración
  • Comercio Internacional y Logística, Licenciatura
  • Administración y Servicios Turísticos, Licenciatura
  • Secretariado Bilingue
  • Ciencias de la Comunicación
  • Skills

    TeamworkCommunicationLeadershipCustomer-orientedNegotiationCritical thinkingProactivityConflict managementlogistica

    Contract type

    Contrato a término fijo

    Working hours

    Rotate between shifts : 6 : 00 a.m. to 2 : 00 p.m., 2 : 00 p.m. to 10 : 00 p.m. and 10 : 00 p.m. to 6 : 00 a.m.

    2500000$ - 3000000$

    Gross monthly remuneration

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