Sr Salesforce Administrator

Blackboard

Bogota, Colombia

hace 15 horas

The Opportunity

We’re looking for a Senior Salesforce Administrator, Sales Cloud, to help us push the boundaries of what education can offer through the power of technology.

Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world.

Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community.

We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.

For more information about Blackboard Inc. and our career opportunities, please visit .

Blackboard Enterprise Applications Services is focused on the administration and support of all corporate business applications at Blackboard.

As a member of the CRM Operations team within Enterprise Applications Services, the Senior Salesforce Administrator, Sales Cloud will be responsible for providing support and configuration of Sales Automation applications, including Salesforce Sales Cloud and CPQ, for all Blackboard lines of business.

The Senior Salesforce Administrator, Sales Cloud, will play an integral role in the success of the group by working on a variety of support requests ranging from simple fixes and configuration work to complex troubleshooting, including integrations and workflow.

Primary responsibilities will include :

Interfacing daily with the Sales, Marketing, Business Operations and Sales Automation teams in support of Salesforce Sales Cloud and CPQ

Designing, building, and implementing system configuration enhancements

Coordinating with developers on code-related enhancements, including requirements gathering, testing, and deployment

Proactively informing users of best practices to enhance productivity, improve efficiency, and increase general knowledge of Sales Automation applications

Driving and increasing user adoption and ensuring satisfaction, including delivering training and support to users

Performing data integrity and manipulation tasks such as merging duplicate records and correcting data records

Staying current with periodic Salesforce.com releases and leveraging the updates to provide optimized solutions for the business while maintaining cost effectiveness, system stability, and reliability

The Candidate :

Required skills / qualifications :

Minimum 5 years’ experience in the administration of Salesforce.com in support of a Sales organization

Bachelor’s degree or equivalent experience

Salesforce Admin Certification

Experience working with custom objects and workflow / Flows on the Lightning experience

Strong understanding of how Sales Automation applications can be leveraged to improve business processes and the bottom line

Expert functional understanding of systems, databases / database terminology

Proficiency in Microsoft Office applications; must be very capable with Excel (know how to perform pivot tables, Vlookups, etc.)

Clear and articulate oral / written communication

Self-motivated to prioritize and execute complex tasks with time-sensitive deadlines

Proven analytical, evaluative, and problem-solving abilities

Strong team and customer service orientation

Fluency in written and spoken English at CEF B2 level or above

Preferred skills / qualifications :

1-2 years’ experience in the administration of Salesforce CPQ

Salesforce CPQ Specialist Certification

Experience with interfaces to other applications such as Commerce Cloud, ERP, Vertex, Kimble PSA and Azure integrations

Experience working in Agile teams, leveraging JIRA for user story and bug tracking

Experience at technology company and / or in education

To ensure the safety and wellbeing of our employees during the COVID-19 pandemic, Blackboard positions are currently remote (where possible).

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Blackboard is an equal employment opportunity / affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity or expression, military / veteran status, or any other protected factor.

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