Bilingual Agent
KM2 Solutions
Bogota, COL
hace 5 días

Perform bilingual screening, answer to incoming or make outgoing calls from / to the customers to address their concerns, answer questions and inquiries, set up appointments, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services accordingly.

Responsibilities include :

  • English level C1 or better.
  • Having conversations with customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer questions regarding products or customer service problems and situations as needed.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM software.
  • Job Requirements :

  • High school degree or above.
  • Excellent communication skills, including verbal, reading and written skills.
  • Ability to work with others.
  • Good computer skills.
  • Good multi-tasking skills.
  • Excellent people skills.
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