StandardSalary : Competitive
Purpose Of Role :
In this client facing role, the holder is responsible and accountable for the financial performance, service delivery and developing long term strategic growth on large, strategically important and / or complex outsourced / IT contracts, or group of contracts.
In addition, responsibilities may cover a large sub-element of these contracts.
He / she would typically provide the primary point of contact to the client.
Key Responsibilities :
To maintain and develop customer relationships at Board / CEO level, customer satisfaction, delivering contract commitments within cost targets, overall profit of contract, revenue growth, and accountability for contractual service levels.
To oversee client business, manage relationships and contract management delivery.
Develops successful and sustainable long term business relationships with clients.
Typically, to lead an individual contract but may operate in support of a Senior on one of BT's very largest or strategically important contracts.
Business Impact :
Significant accountability and responsibility for the financial and business performance of a significant single contract, large sub-
element or group of smaller contracts.
The loss of such a contract or group of contracts would significantly affect BT's credibility in the external outsourcing market and financial performance within the specified sector within the short to medium term.
Authority / Decision Making :
The Business Director would be responsible and accountable for the P&L with significant management controls for setting both financial and functional targets and the associated control of budgets.
They would typically operate closely with the general manager or contract managing director.
Owns customer relationship.
Working within normal BT / LoB governance and DOA arrangements.
Typically qualified to postgraduate level or equivalent in business discipline.
Skills / Experience :
Business & commercial experience including detailed understanding of P&L management.
Would be experienced in all elements of managing major outsourced contracts or other related positions, specifically management of a P&L.
A strong leader with exceptional customer relationship skills, able to quickly build and maintain relationships at the most senior levels both externally and internally.
Excellent negotiation, presentation and communication skills.