Operations Manager
Sutherland
Bogota, Cundinamarca CO
hace 3 días

Job Description

Sutherland is seeking an attentive and goal-oriented person to join us as an Account Manager. We are a group of driven and hard-working individuals.

If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Requirements for the position :

  • Experienced Managing 100 200 agent operations
  • Hospitality Background
  • Experience managing New Gig Economy Client
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    Managers in this role get to :

    Strengthen relationships : Establish and maintain communication with clients and / or team members; understand needs, resolve issues and meet expectations.

    Impact the bottom line : Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations.

    Improve the company : Make recommendations to enhance processes and boost ease and efficiency.

    Define Sutherland’s reputation : Oversee and manage performance and service quality to guarantee customer satisfaction.

    Empower the workforce : Determine training needs to equip staff with fundamental skills and knowledge.

    Qualifications

    Our most successful candidates will have :

    A Bachelor’s Degree

    Three years operations and management experience; Process transformation experience required

    Strong analytical skills; be able to interpret data, identify trends and make suggestions for improvements

    Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues

    Ability to efficiently manage time and keep track of multiple schedules, meetings and initiatives

    Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner

    Excellent working knowledge of MS Office applications

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