Sales Related Experience (preferred).
High school Diploma ( Preferred)
Interpersonal and Computer Skill
Strong organizational & problem solving skills
Fluent in verbal and written English
Need to be able to prioritize in a fast-paced environment, adjust changing priorities, meet deadlines and work well under pressure
Provide customer accurate and detailed information of the product / service
Accounts Information Updates
Persuade customer to acquire their service. (offer promotions, discounts, bundles)
Expedites the resolution of customer problems and complaints.
Maintains financial accounts by processing customer adjustments.
Comply with all of the established policies (General, Security of Information, Compliance) and Standards of conduct established by KM2.
Your duties will include but not be restricted to the above.
Other responsibilities or duties as assigned by direct supervisor.
Position measures and reports
Quality Audits / Supervisions
Campaign KPI Agent Ranking (Attendance / Productive Hours / Campaign KPI’s)