Quality Assurance Analyst
Connect2BPO S.A.S
Barranquilla, Colombia
hace 2 días

About the Manager of Quality Assurance position

We are looking for a Manager of Quality Assurance to guarantee the high quality of our operations and services aiming at the long-term success of our business.

Your duties will include inspecting procedures and outputs, and identifying mistakes or non-conformity issues, and providing verification of the quality of the product that reaches our customers.

You should have solid experience in quality control together with great attention to detail, and be able to make professional conclusions about the quality of products and services.

We expect you to be reliable and to understand well the business life cycle of our product.

Manager of Quality Assurance responsibilities are :

Review and analyze procedures and report quality issues

Supervise all operations that affect the quality of our services

Support and guide representatives and supervisors, and other staff

Verify the reliability and consistency of production by checking processes and final output

Analyze customers' requirements and make sure their satisfaction is always met.

Document all malfunctions and report them to production executives

Find proactive solutions by collecting and analyzing quality data

Oversee the usage of standards and policies

Manage records of quality reports, statistical reviews, and relevant documentation

Enforce compliance with regards to legal standards

Interact with external quality assurance officers during on-site inspections

Manager of Quality Assurance requirements are :

2+ years' experience of working on a Quality Assurance Manager or other similar position

Significant experience of using methodologies of quality assurance and standards

Significant experience with data analysis and statistical methods

Good practical experience with MS Office and databases

Strong numerical skills, with great attention to detail and a results-driven approach

Strong communication, organizational and leadership skills

BSc or BA degree in business administration or other relevant areas

  • Certification of quality control, such as ISO 9000, will be a bonus
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