Innova Project Engineer
Bogota D.C., Colombia
hace 2 días

The Innova Project Engineer is a technical role within Innova service

A person in this role is technically capable and is able to configure the Innova software platform, as well as analyze and fix technical issues.

A person in this role understands food processing and is able to review requirements and deliver an Innova configuration based on standard solutions.

The Innova Project Engineer leads the delivery and configuration of Innova in level 1 projects and can be a part of a Level 2 project teams.

This role also delivers on-site technical services and remote support for customers.

Main Tasks

The main objective of this role is to deliver Innova services and projects to Marel’s customer

  • Configuration and deployment of Innova in Level 1 projects according to documented specification
  • Provides user training for customers and internal training for Marel employees
  • Assist with in-house activities related to Innova projects server pre-builds and project support in both level 1 and 2 projects
  • Accountable for providing a well-documented Level 1 solution to the customer
  • Support Level 2 project teams
  • Provide Level 1 support to technical issues, internally as well as for customers
  • Creates knowledge base articles both for new configurations and for solving known issues.
  • Provide on-site delivery of services to customers for running Innova systems, including add-ons, modifications, maintenance and upgrades
  • Provide services to fulfil scheduled Service Level Agreement tasks
  • Skills and Abilities

  • Expert at configuring and deploying Innova device connectors
  • Excellent computer skills
  • Ability to document and explain technical specification
  • Good people skills and works well within a team
  • Ability to troubleshoot and solve complex technical problems
  • Ability to apply software testing methods, tools, and techniques
  • Understanding of principles and processes for providing customer service.
  • Good knowledge of Windows operating systems on PCs and servers
  • Ability to troubleshoot network problems including TCP / IP, Ethernet, cabling, switches
  • Familiar with remote access-related hardware / software utilities / service products
  • Relevant experience in a Service Desk or Call Centre environment is a plus
  • Ability to train others
  • Good English skills, both written and verbal
  • Experience with and comfort working in multi-cultural, multi-discipline organization is an advantage
  • Education, Knowledge and Experience

  • A degree in Information Technology, Computer Science or equivalent and / or a proven work experience as a Technical Support Engineer, Implementation engineer or similar role
  • Strong English skills, both written and verbal
  • Experience with and comfort working in multi-cultural, multi-discipline organization is an advantage
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