At Sana Commerce we are committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.
As a Customer Success Manager, you are passionate about e-commerce. You’re driven to guide your clients through their digital transformation and to achieve your goal : decrease churn, turn customers into advocates and get more revenue for the company.
This role is based in Medellin.
What’s in it for you?
So, from learning on the job to training and coaching, it’s all there. Together with your manager, you oversee your own personal growth.
You will undergo a personalized onboarding program where you will follow our online courses and you will connect and collaborate with mentors within the organization to learn on the job.
We have innovative tooling in place to accommodate the onboarding and development of all our people across the globe.
Both worlds offer endless opportunities : learn from the latest trends in technology, work with partners in the ecosystem to deliver best-in-class solutions, help (traditional) customers to drive their digital transformation.
And you have many international colleagues globally that you will exchange ideas and learnings with within our global meetups in our HQ in the Netherlands.
Extra benefits : We offer flexible working hours, a hybrid workplace, weekly team lunches, and monthly team events in addition to working in a high-paced and highly entrepreneurial environment at our office locate in Medellín with unlimited free fruits, snacks, coffee, and tea available for you.
What you bring along :
It all started in 2007, with a pizza and a plan. One evening in Rotterdam, the Netherlands, five people came together over a pizza and set out to create a B2B e-commerce platform unlike any other.
And Sana Commerce was born.
Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them.
How? By making our customers’ SAP or Microsoft Dynamics ERP and e-commerce work as one. This unlocks total customer convenience, reliability without compromise, and constant evolution.
Sana Commerce is currently powered by more than 400 employees. We all have our own expertise and specialties, from sales and marketing to project management and more.
But we’re all driven by the same goal : to make our customers’ e-commerce projects a success.
Our core values
So, what does being a part of the Sana team mean? Below is a list of our core values the most important beliefs we look for in new colleagues and the foundation of our company culture.
They guide us in our decision making and they define Sana’s personality as an organization.
Of course, we also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on and supporting our colleagues in reaching their goals.
Through good times and bad, we stick together because we believe in our product, our promise and our people.
They are constantly looking to improve and challenge their existing knowledge base.