The Solution Sales Specialist is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function.
Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.
Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach / taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
Excellent communication and diplomacy skills are required. Regularly assumes informal / formal leadership role within teams.
Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and / or facilitating services to others in area of specialization.
Work and performance of all teams in the area are directly affected by the performance of the individual.
Manage a portfolio of Top Tier Local Corporates and Global Subsidiaries and be responsible for TTS sales origination, cross-sell and retention across the portfolio
Originate new TTS sales for clients, cross-selling TTS products and services to deepen wallet penetration, revenue realization and expansion, and driving customer satisfaction through quality service delivery
Primary global or regional point of contact and accountability for TTS sales origination and related activities to clients
Appropriately assess risk / reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation.
Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
5-8 years of experience
Customer service oriented person with excellent communication skills
Accounting background with good aptitude
In-depth knowledge of regulations, market practices and bank operations
Excellent interpersonal, oral / written communication skills
Analytical and advanced problem solving skills
Self-motivated and resourceful
A sense of pragmatism and urgency in execution of strategy
Innate leadership ability to galvanize resources across units
Bachelors / University degree or equivalent experience
Trusted advisor for the TTS solutions provided to clients and be responsible for overall client satisfaction
Responsible for growing the TTS P&L of clients and oversee the sales process from origination to revenue realization for assigned clients
Achieve TTS Revenue, Pipeline, Wins and Call Report Targets
Manage and drive the deal team and work closely with Relationship Managers, TTS Product, Client Delivery and O&T to achieve objectives
Ensure consistent, professional delivery of all client management disciplines including : account planning, call reporting, lead generation, pipeline management, implementation acceleration, plus TTS relationship reviews
Cultivate client contacts in the key buying centers that allocate and influence the client’s TTS-related wallet
Determine client objectives & financial needs that can be addressed through the TTS platform
Identify opportunities for new deals across TTS product set and geographies including multi-product requirements
Develop and maintain market knowledge through participation in conferences and keeping up to date on market trends affecting clients
Manage and drive the global / regional teams for each account :
Champion multi-product an d / or cross-regional solutions and pricing through the deal review process (Product Sales will be responsible for overall proposal creation and deal review)
Ensure global team communication (e.g. call reports, CRM, emails)
Drive overall client satisfaction with the TTS platform and build customer loyalty
Respond to customer escalation for operational / customer service issues, including complex or cross-geography issues
Effectively manage, and partner with Banking, as appropriate, in order to manage all relevant aspects of Client
Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group : Institutional Sales
Job Family : Solution Sales
Time Type : Full time