Kaplan International is looking for an ambitious Client Executive (native Spanish speaker with fluent English) who has a keen interest in international education and cultural exchange.
The ideal candidate will have experience working with study abroad agencies and Kaplan language schools, as well as a general familiarity with the language travel industry.
You will have the opportunity to develop and grow business with agents in Latin America who are sending students to study English, and other languages abroad.
Assist in administrative process, update and maintain policies and procedures, referrals, payments, database
Handle administrative requests and queries from Account and Regional managers
Systematically and proactively managing agent bookings, both telephone and email communication in Spanish and English
Building and maintaining strong relationships with agents and our customer services team
Utilizing Salesforce CRM System as well as various internal systems and databases to manage bookings and groups referrals
Dealing effectively with challenges, resolving complaints, escalating issues to the relevant line managers and providing ongoing customer support
Managing cancellations & postponements
To meet and exceed our Key Performance Indicators (KPIs)
Manage sales pipeline to achieve team sales targets and drive results
Prepare and provide quotes developing relationships of both new and existing partners
Supporting the Account and Regional Manager for the region
Demonstrating an excellent knowledge of Kaplan International products
Requires 2-5 years related experience
A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets
Be comfortable working to tight deadlines while managing competing priorities
Bilingual proficiency in English
Exceptional interpersonal and communication skills
Ability to multi-task, prioritize and manage time effectively
Ability to work under pressure and hard when required, and through customer objections
Competent computer skills
Bachelor’s degree or equivalent
Compensation and Benefits
We offer an induction, on-going coaching and training in Salesforce and other systems, Opportunities for career progression include positions as customer service or within our direct and agent sales teams
15 days’ vacation
Kaplan International Languages (www.kaplaninternational.com), a division of Kaplan Inc. (a subsidiary of Graham Holdings Company), is an exciting company in the world of international education.
With 44 language schools in the UK, Ireland, USA, Canada, Australia, New Zealand, France, and Germany, we are a leading provider of English language courses and other study abroad programs for students from more than 160 countries around the world.