Responsibilities
AM Engineer level 2 to deliver Triage and Support for incidents and Requests raised by end users Initially focused on Identity Management, but with the possibility of a future Scope extension.
Doing tasks like Enroll users, reset passwords, perform a bulk upload of user ID’s as needed, Develop process documentation like Standard Operation Procedures (SOP) and Runbooks and FAQ’s.
This position will also provide support to managers / approvers to follow up on scheduled user access campaigns. Helping with Phishing email campaigns, Supporting CrowdStrike onboarding and offboarding devices and escalating tickets when necessary to internal customer resources.
Understanding of Identity and Access Management principles.
Exhibit advanced interpersonal skills to effectively deals with individual or group conflicts interacting with end users or client side.
Time management to prioritize workload and take efficient decisions for urgent requests.
Troubleshooting access issues for applications and LDAP systems.
Periodically review and update documentation related to processes and daily work.
Good team player, positive attitude, decision-making, conflict management, organizing and planning, trust, and transparency.
Passionate for the IT industry.
Willing to learn and take on challenges.
Strong oral and written communication English skills.
Qualifications and Experience
Active Directory knowledge.
LDAP tools knowledge.
Incidents and Tasks management, preference on Service Now.
Windows and Linux Servers management.
Security Practices.
Enrolling users in MyIdentity.
User Access Campaigns :
Provide help desk support for managers / approvers
Follow-up on incomplete campaigns
Highly developed customer skills.
SQL experience
Very good analytical thinking.
Strong written and verbal communication skills.
Excellent knowledge of English language (90% Level).
Capable of identifying trends and using statistics to interpret data.
Organized, methodical and structured approach to work, attention to details
Curiosity and business acumen.
Self-starter and driven.
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