Support Analyst
Willis Towers Watson
Medellin
hace 7 días

The Business

Willis Towers Watson (NASDAQ : WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.

Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance.

The Role

  • As a Health and Benefits you will be responsible for the support of regional platforms as first point of resolution and is accountable to follow-
  • up resolution escalated to the second level.- Provide support for Client Data configuration in Benefits IT platforms and provide training about this IT platforms for local users through the region.

    The Requirements

  • Aptitude to learn new technology products and services
  • Ability to gain a strong understanding of the administrative process as it relates benefit platforms
  • Strong analytical and problem solving skills
  • Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
  • User skills - internet browsers
  • Ability to complete multiple demands within established deadlines
  • Proficiency in written and spoken English required
  • Bachelor’s degree required, preferably in a program with heavy emphasis on system administrator : Technical computer, system engineering, IT administrator
  • 3 year of experience is required
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