Supervisor WFM
Bogota, CO
hace 2 días
  • Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
  • Manage and lead the Real Time Analysts providing coach and feedback on a weekly basis.
  • Active participation on the Forecast and Capacity plan meetings.
  • Lead Real time, Analytics and Reporting processes.
  • Implement strategic planning processes and share best practices inside the teams
  • Guarantee the accuracy of all WFM processes
  • Provide climate actions to guarantee a work environment connected to the CNX values.
  • Guarantee that all WFM member are compliance with WFMU.
  • Candidate Profile

  • Proficient in Excel and other Microsoft Office tools
  • 2 years’ and a solid experience in WFM.
  • Experience with WFM tools (IEX, Verint-BluePumpkin, Teleopti, Calabrio and Genesis), Avaya-CMS.
  • Multi-program / Multi-campaign experience
  • Ability to multi-task and meet timelines on deliverables
  • Effective communication skills, both written and verbal
  • Detail oriented
  • Results oriented
  • Change Management
  • Build Strategic Relationships with stakeholders
  • Quick learner and self-starter
  • Associate's degree in related field not required but is a plus
  • Proficient in English

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