Basic Technician CLARO Costa
NOKIA
Barranquilla, Colombia
hace 1 día
source : Jobnos

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Nokia is an equal opportunity employer that is commited to diversity and inclusion.At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

Provide 24 / 7 coverage for sites in market (iDEN & Other). All TT resolution according to defined customer KPIs, 3rd Party supervision for maintenance and equipment installation.

Event Reporting, Inventory management, special project support and documentation. New site ATP, Integration and service validation.

Customer Complaint follow-up and Drive Testing

  • Preventive and corrective maintenance of Sites, Antennas, Feeders, Groundings, Rectifiers, Batteries, emergency generators and other Site support Systems.
  • Temporary fixes for Site infrastructure, e.g. fences, climbing obstructions.
  • Testing and repairing external alarms, lights, fuses, AC systems.
  • Preventive maintenance of site equipment is performed according to given time window and quality metrics.
  • Maintain Site Folders and provides data to the Network Operation Centre
  • Reporting on faults and fixes of site support systems
  • Supports Spare Part Management, : sends, receives and store spares according to the spare part management process
  • Key Performance Measures :

  • Customer Satisfaction related to Fault Management,
  • Project implementation
  • Operational Excellence KPIs.
  • Supporting Metrics : OE KPIs Key Interfaces :

  • FLM Manager
  • Service Desk Platform
  • 3rd parties
  • Education / Qualification :

  • Bachelors / Superior Technical degree in Telecommunications or Electronics
  • 1+ years experience from telecommunications : Operations, Projects
  • Experience from Operator business and network operations
  • Experience / Skills :

  • Field Operations
  • Experience in network operations.
  • Key Skills

  • Working across Boundaries - Supports and builds communities within NOKIA. Operates across units, able to relate to individuals from different backgrounds and at varying organizational levels.
  • Forms strong networks with partners, customers and suppliers. Looks for uncommon partnerships that produce mutual benefits.

  • Influencing Others - Makes a strong and positive impression on others. Uses persuasion and negotiation to gain agreement and buy-
  • in. Promotes ideas on behalf of self or others. Seeks support from communities to ensure that persuasion is effective.

    Key (Business) Competencies :

  • Network Operations Management
  • Communication Skills
  • Service Excellence
  • Personal Attributes

  • Open communication
  • Service and Customer oriented
  • Team working

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