Field Clinical Specialist (Bilingual English-Spanish) -Bogotá
Boston Scientific
Bogota, CUN, Colombia
hace 6 días

Purpose Statement

Promote company products through education of current & potential customers and implant within a defined region by providing clinical education for routine issues.

Responsible for the day-to-day field execution and management of Boston Scientific clinical trials at selected clinical trial centers.

Key Responsibilities

Commercial Support : Under close supervision, serve as primary resource for clinical support consisting of tackling routine issues relating to troubleshooting, programming, and patient follow-up for company products.

Assist in the education of customers on the merits and proper clinical usage of company products by participating in presentations and demonstrations to keep all customers abreast of the latest BSC products.

Attend unit implants in the labs and operation rooms of hospital accounts and perform patient follow-up to assure customer and patient success with the implanted products.

Team up with Sales Rep to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals.

Start developing business relationships with hospital personnel (e.g., through casual conversation, meetings, participation in conferences).

Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions working with other related personnel (e.

g., sales, clinical, research, marketing, technical support) to develop optimal solutions.

Clinical Trial Support : Managing and providing technical support for clinical trial activity within assigned territory by supporting the site authorization process and study procedures as defined in the clinical investigational plan.

Providing intial and continuous training, education and support for clinical center personnel on clinical trial protocol, clinical process, products and features under investigation, and procedures involving those products and features.

On-call duties may be required 24 hours a day, 7 days per week.

Quality System Requirements

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable :

Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.

Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Management Requirements

Not applicable.

Job Scope and Leveling Guidelines

Knowledge

An entry level professional. General knowledge and application of technical and business concepts, procedures, and practices.

Interprets company policies and procedures to resolve issues. Beginning knowledge of industry practices and standards.

Problem Solving

Applies professional concepts and company policies and procedures, analyzes data or situations, and exercises judgment to recommend solutions to solve problems.

Follows standard practices and procedures in analyzing situations or data from which answers can be obtained.

Planning and Organization

Plans, organizes, and prioritizes own daily work routine to meet established schedule with guidance from manager.

Discretion / Latitude; Supervision Received; Decision Making

Receives general supervision. Makes recommendations which may be reviewed by manager. May exercise authority within limits.

May seek guidance in resolving problems.

Business Relationships and Project Management

Begins establishing and cultivating internal business relationships to facilitate completion of tasks. May participate in project teams.

Impact

Participates in the completion of departmental projects and goals. Errors in judgment or failure to achieve results would normally require an expenditure of resources to rectify.

Liaison

Engages with internal company and occasional external contacts. Uses discretion, diplomacy and tact in interactions.

What we are looking for :

Career / profession : Professionals in the health or related areas such as Biomedical Engineering

2. Experience : Development or launching of products in the health sector, technical knowledge of clinical studies, trainer of the medical and healthcare area, assertive communication of value proposition

3. And the responsibilities that apply :

Marketing support : Support in the management and execution of analysis and market strategy for the launch of new products

Commercial support : Demand generation in new products (Identification of needs and timely responses)

Education and follow up doctors and care personnel of clients

Assistance in the operating room for the use of BSCI products

Support to our quality platform (Response to complaints or product failures)

4. Mandatory Fluent English

Númerode la requisición : 511286

Como líder en ciencia médica durante más de 40 años, estamos comprometidos a resolver los desafíos que más importan, unidos por un profundo cuidado por la vida humana.

Nuestra misión de promover la ciencia de por vida consiste en transformar vidas a través de soluciones médicas innovadoras que mejoran la vida de los pacientes, crean valor para nuestros clientes y apoyan a nuestros empleados y las comunidades en las que operamos.

Ahora más que nunca, tenemos la responsabilidad de aplicar esos valores a todo lo que hacemos, como empresa global y como ciudadano corporativo global.

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