We’re looking for a Site Reliability Engineer to help us push the boundaries of what education can offer through the power of technology.
Education is our passion and our team members bring that to work each day as they aim to advance learning in every region of the world.
Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community.
We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.
For more information about Blackboard Inc. and our career opportunities, please visit .
As Site Reliability Engineer, you will play an integral role in the success of the Platform Delivery group. Specific responsibilities will include :
Application uptime in production and non-production environments
Ensuring data integrity and preservation
Environment and application security
Assisting with troubleshooting application issues
Issue investigation and mitigation
Automation tool development
Application and environment deployment
Application and environment configuration
Application instance creation, activation, and maintenance
Assisting client facing teams as technical subject matter expert for application and environment
The Candidate :
Required skills / qualifications :
Bachelor’s degree in Computer Science, technical certifications, and / or advanced experience in SRE, DevOps, Development, or related field
Advanced knowledge in : Network configurations and networking technologiesMicrosoft SQL server database administration and performance managementWindows server administrationIIS administrationAWS servicesPowerShell and SQL ScriptingNetwork routing, protocols, and securityTroubleshooting SQL and IIS workloads
Working experience with : Active DirectoryDNS, SMS, SMTP, HTTPS, SFTPAWS services including but not limited to : EC2, EBS, Route 53, CloudFront, S3, WAF, ACM, CloudWatch, LambdaSoftware version control (Git)Automating redundant tasks and issue mitigation developmentProcess documentation and system / service diagramingPerforming under pressure in production environmentsTroubleshooting general application, networking, and environment issuesLog parsing / investigationSoftware deployment automation (CI / CD Pipeline)
Strong communication, time management, and project management skills
Comfort operating in mission critical environments
Ability to work efficiently in emergency situations
Desire to evolve applications using new and emerging technologies
Ability to work in a team environment
Detail-oriented and well organized
Self-motivated and willing to take initiative
Fluency in written and spoken English at CEF B2 level or above
To ensure the safety and wellbeing of our employees during the COVID-19 pandemic, Blackboard positions are currently remote (where possible).
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity / affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity / expression , protected military / veteran status, or any other legally protected factor.