Helpdesk/User Support Technician
Trigyn Technologies Limited
Bogota, Colombia
hace 4 días


Trigyn has contractual opportunity for Helpdesk / User Support Technician. This resource will be deployed at our client site in Volombia

Job Responsibilities :

Assist users and other technical staff solving network and end user equipment problems. The main tasks will be :

  • Receive and process Help Desk Calls;
  • Record request for services in HP Open View or other HD application;
  • Assist users both remotely or in person on any IT related problem;
  • Identifies, tracks, isolate and repair network faults;
  • Prepares (image) PC, laptops and servers for deployment;
  • Uses hardware and software tools to monitor network utilization, efficiency and Performance.
  • Software / Users Support :

  • Windows 9x / WinNT / Win2000 Desktops / Laptops Installation, configuration, LAN connection, software installation, trouble-shooting;
  • Lotus Notes' Client installation and maintenance, setting up connection of users to the server;
  • Help Desk support MS Office (Word, Excel, PowerPoint), Lotus Notes / Mail;
  • Design and deployment of standard user desktop environment;
  • Training and support for new users.
  • Requirements :

  • Candidate must have at least 5 years of working experience in IT Helpdesk.
  • Must be conversant in user hardware and software support especially under Windows environment and Microsoft Office.
  • Must have a national drivers licence for a light motor vehicle.
  • Fluency in English, both written and oral, is required.
  • TRIGYN TECHNOLOGIES is a multinational IT services company with resources deployed in 25 countries. TRIGYN is an ISO 9001 : 2015, ISO 27001 : 2013 (ISMS) and CMMI Level 5 certified company.

    TRIGYN has offices in United States, Canada, Germany Switzerland and India.

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