Trigyn has contractual opportunity for Helpdesk / User Support Technician. This resource will be deployed at our client site in Volombia
Job Responsibilities :
Assist users and other technical staff solving network and end user equipment problems. The main tasks will be :
Receive and process Help Desk Calls;
Record request for services in HP Open View or other HD application;
Assist users both remotely or in person on any IT related problem;
Identifies, tracks, isolate and repair network faults;
Prepares (image) PC, laptops and servers for deployment;
Uses hardware and software tools to monitor network utilization, efficiency and Performance.
Software / Users Support :
Windows 9x / WinNT / Win2000 Desktops / Laptops Installation, configuration, LAN connection, software installation, trouble-shooting;
Lotus Notes' Client installation and maintenance, setting up connection of users to the server;
Help Desk support MS Office (Word, Excel, PowerPoint), Lotus Notes / Mail;
Design and deployment of standard user desktop environment;
Training and support for new users.
Candidate must have at least 5 years of working experience in IT Helpdesk.
Must be conversant in user hardware and software support especially under Windows environment and Microsoft Office.
Must have a national drivers licence for a light motor vehicle.
Fluency in English, both written and oral, is required.
TRIGYN TECHNOLOGIES is a multinational IT services company with resources deployed in 25 countries. TRIGYN is an ISO 9001 : 2015, ISO 27001 : 2013 (ISMS) and CMMI Level 5 certified company.
TRIGYN has offices in United States, Canada, Germany Switzerland and India.