Supervisor - Customer Service - BPO
TMP Worldwide Advertising & Communications, LLC
Bogotá, D.C., Bogotá, D.C. (CO), CO
hace 3 días

If you have 2+ years of experience as Supervisor at Call Center, we have an incredible job opportunity for you !!!!

You will be part of the largest health care companies in the world, currently opening a new site in Bogota, Colombia.

Requirements for the position :

  • English Level B2 - C1.
  • Experience as a call center supervisor managing work teams.
  • Knowledge in the health sector, telemarketing and sales,
  • Medicare and Medicaid
  • Advanced MS Office skills
  • Responsibilities :

  • Coordinate, supervise and act as responsible for the daily, weekly and monthly activities of the team members.
  • Establish priorities for the team to ensure accomplishment of tasks and performance objectives such as quality, adherence, turnaround times, and error correction.
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, experience and judgment.
  • Provide coaching and feedback to team members including formal corrective action.
  • Conduct annual performance reviews for team members.
  • Conduct training and subjective expert role.
  • Train auditors to guide them in completing quality audits.
  • Apply NOW and we will contact you to share more details about this great job opportunity!!!!

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