AM Analyst L2
Bogota, Colombia
hace 4 días


  • Ensure all requests, incidents and queries are triaged in Service Management tool within agreed SLAs?
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Performing requirements analysis
  • Documenting and communicating the results of your efforts
  • Working closely with clients, technicians, and managerial staff
  • Ensuring solutions meet business needs and requirements
  • Performing user acceptance testing.
  • Qualifications and Experience

  • Experience working with customers.
  • Experience with SQL or MS Excel for data processing or reporting.
  • Very good analytical thinking focused on details.
  • Strong written and verbal communication skills.
  • High knowledge of English language (>
  • 70% Level).

  • Capable of identifying trends and using statistics to interpret data.
  • Organized, methodical and structured approach to work, attention to details
  • Ability to evaluate the current environment, gather needs, and propose a recommended CM solution.
  • Curiosity and business acumen.
  • Self-starter and driven.
  • Basic understanding of how the Internet works, (Servers, Packages, IPs, Clients, etc.)
  • Additional Information

    Desirable skills

  • Windows or Linux administration.
  • Previous experience in analyst positions.
  • Some technical skills and understanding of the software development lifecycle
  • Understanding of developing languages such as VBA, C++, Python, Java
  • Database Administration SQL.
  • Design / architect skills : ? Ability to define and design CM standards for the technology.
  • Experience of working with IT customer service, support operation and project management.
  • Knowledge of SLA structure
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