Workforce Management Specialist
TDCX
Bogotá, Colombia
hace 5 días

BeHappier

Do you want to be part of an award-winning, premium, and fast-growing outsourcing provider? Do you want to work in a company that puts your growth and happiness on top of its priorities?

We are looking for awesome additions to our growing workforce. Be home, belong, and start your #BeHappier journey with TDCX today!

Top Reasons to work with TDCX

  • Attractive Remuneration
  • Premium and Instagrammable Workspaces
  • Engagement and Recognition Programs
  • Strong Learning and Development plans for your growth and career acceleration
  • Easy to locate area with direct access to public transport
  • Positive culture for you to #BeHappier at work
  • Enjoy flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 25 years of experience and more than 200 industry awards
  • What is your mission?

  • Create scheduling in Workforce Management tool
  • Manage changes to scheduling to ensure adequately daily resource coverage
  • Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage
  • Collect, analyze and process operation’s data on daily / weekly / monthly / quarterly / half yearly basis to generate accurate / defined forecasting matrix to improve operation efficiency (e.
  • g. Change of operation start time)

  • Ensure hours are accurately accumulated and categorised in a format compatible with company procedure
  • Coordinate with other analyst to ensure continuity of coverage and distribution of up-to-minute statistical data about the day
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
  • Who are we looking for?

  • Candidate must possess at least a Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
  • Knowledge in any Work Force Management Software is an advantage;
  • Ability to perform statistical analysis and produce analytical and informative reports
  • Must have initiative, drive and work independently with minimum supervision and a good team player.
  • Excellent verbal and written communication skills in English and the language of supporting market
  • Who is TDCX?

    We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, India, Romania, Spain and Colombia.

    We specialize in perfecting our client's customer experience and elevating their sales.We are guided by a talent philosophy selecting and employing the best professionals to make the outsourcing industry better for our people and our clients.

    Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions.

    Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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