Manager IT BRM
Bogota, Cundinamarca, CO
hace 23 horas

Job Description :

Sutherland is seeking a reliable and experienced trainer to join us as Manager IT BRM.

We are a group of hard-working and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Manager in this role get to :

  • Serves as single point I.T. contact for Business Partners on incidents, changes, projects and initiatives that require technology input.
  • Coordinates closely across IT functional areas that are supporting Business

  • Complete ownership of IT CSAT, ensures CSAT is high and improving all the time
  • Understands business processes, capabilities and the technologies that support them.
  • Initiates actions required to define, maintain or improve service levels.
  • Expeditiously advocates for Business Partners within I.T. and I.T. to Business Partners.
  • Promotes effective teamwork and manage the resolution of interpersonal issues.
  • Qualifications :

    To succeed in this position, you must :

  • Bachelor’s degree in related discipline or equivalent experience required; Masters or MBA degree a plus
  • 5 to 8 years of experience in relevant field for Managers
  • Technical acumen in one or more technology discipline
  • Business acumen in at least one of the Business Partner domains
  • Proficient in Microsoft Office, Visio
  • Excellent written and verbal communication, including technical writing skills
  • Strong interpersonal / relationship management skills in building partnerships.
  • The ability to conduct cost / benefit analysis & business case development
  • Excellent analytical skill & problem solving approach
  • Leadership and Teamwork
  • Understanding of Basic Technology architecture like Network, Telecom, Server etc.
  • Understanding of BPO industry & outsourcing models
  • ITIL Fundamentals
  • Understanding of Project Management methodologies
  • Financial Management Understanding
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