Payment Operations Specialist
SmartHop
Bogotá, bogotá, colombia
hace 2 días

About the Role

As a Payment Operations Specialist at SmartHop, you will have the opportunity to lead our customers the truckers to success.

Utilizing our technology to improve every aspect of our customers' business. Our team of experts ensure operations run smoothly from start to finish.

You will be in charge of :

  • Generating payroll reports for our carriers
  • Collection efforts for Dispatch, Lease, Factoring and Fuel programs
  • Building receivable reports for each program
  • Sort and bill loads to carrier factoring companies
  • Follow up with underpayments and resolve pending issues
  • Finding the best solutions to resolve payment issues with customers and for customers
  • Special program reconciliations
  • Your role is vital because you are the engine of our operations, the decisions you make will affect the overall success of not only our customers but our company as well.

    Most importantly, you're tasked with the challenging role of looking after the company’s revenue and collections. Your expertise will be needed for technological improvements, and your role will drive the success of our technology’s implementation in the real world.

    You will have the challenge to gain our customers trust and loyalty by providing an unforeseen caliber of work and results.

    Location : Colombia

    The Key Responsibilities of This Role :

  • Generating payroll reports for our carriers
  • Collection efforts for Dispatch, Lease, Factoring and Fuel programs
  • Building receivable reports for each program
  • Sort and bill loads to carrier factoring companies
  • Follow up with underpayments and resolve pending issues
  • Finding the best solutions to resolve payment issues with customers and for customers
  • Special program reconciliations
  • Working with engineers to automate and build better processes for collections and billing
  • Fuel Reports
  • Payroll reports
  • Profit and Loss reports
  • Ensuring that no expense goes by unaccounted for
  • Bookkeeping
  • Accounting duties
  • Accounts receivables
  • Accounts payable
  • Additional duties may come
  • What the Candidate Will Need :

  • Accounting Experience
  • Advance in Excel and Google sheets
  • Skilled in Customer Service
  • English Required
  • Spanish Required
  • If you have the following character traits then this role is for you :

  • Resilience and ability to take initiative in our constantly changing work environment
  • Everything is about teams : A team builder, team player and leader who builds trust, loyalty and inspires others. Collaborative attitude and desire to contribute outside primary areas of responsibility.
  • Thrives in a cross-functional environment.

  • Don't shy away from big interesting problems and approaches them in an innovative way
  • Obsessed about customers
  • Results-motivated with bias for action and excellence. Self-directed, rolls up the sleeves and engages in all activities with a sense of urgency. Reliable.
  • Positive and open to candid feedback. Listens to and considers alternatives. Make decisions.
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