Associate - Account Manager
Bogota, Cundinamarca CO
hace 16 horas

Job Description

Sutherland is seeking an experienced and leadership-oriented person to join us as a Resource Manager. We are a group of driven and hard-working individuals.

If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Managers in this role get to : Be the Expert : complete resource operational requirements by scheduling and assigning employees.

Maintain and keep the database updated with qualification, skillsets, and experience of all resources within their assignment ownership.

Provide up-to-date information on all resources, particularly availability. Have the ability to forecast the workload and take pro-active steps to ensure demand is met and high utilization is maintained.

Where immediate deployment is required, ensure that any risk is mitigated. Understand and resolve resource requirements effectively and in a timely manner while following defined best practices to ensure consistency, effectiveness, and profitability.

Align resources based on skill set, market and products, country, region, required shift / time zone, customer and recommended areas of development for the team.

Recommend process improvements for Resource Management. Strengthen Relationships : schedule periodic meetings with Project / Program Managers, Directors, and Technical Managers to discuss future opportunities.

Handle and resolve scheduling conflicts. Provide regular and ad hoc management information and reports as required. Extensive collaboration expected with all interfacing parties to help remove roadblocks and bottlenecks, as well as, ensure success towards company’s goals.

Keep Learning : maintain professional knowledge by attending educational workshops. Keep Sutherland Aligned : complete all tasks in adherence to global strategy, regional requirements, and local legal obligations.

Define Workplace Culture : conducting all duties with professional standards and keeping in mind a cultural awareness of different traits seen among a global team.


Our most successful candidates will have :

  • 5+ years of IT resource / project management experience within a software development delivery environment
  • Experience driving and being accountable for successful project delivery within a matrix organization
  • Knowledge of MS Project, with emphasis on resource planning / tracking
  • Good Command of Excel, PowerPoint, Visio
  • Experience working in multi-cultural environments and multi-national organizations
  • Understanding of an internal scheduling function is an advantage
  • Good commercial sense and an understanding of the basic dynamics of sales, revenue, margins, costing
  • Self-starter, able to manage a changing workload
  • Ability to work under pressure and able to calmly prioritize conflicting demands
  • Professional and able to handle discussions with senior, experienced professionals
  • Good communication skills, aware of the importance of updating interested parties efficiently and effectively
  • Attention to details and able to manage data accurately
  • Highly organized and multitasking skill is a must
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