Inside Sales Agent
Achilles Group Limited
Bogota, Colombia
hace 2 días

Description

We are on the lookout for an enthusiastic and naturally helpful Spanish / English / Brazilian speaking person to join our Inside Sales team in Colombia.

If you have call center experience and are looking for a new challenge, this is a great opportunity for you!

  • This is a sales role and you will be the main point of contact with our Spanish / English / Brazilian supplier customers;
  • converting prospects into customers and providing professional and efficient account management support to a group of supplier customers.

    Key ResponsibilitiesRESULTS & RESPONSIBILITIES

    REVENUE

  • Selling a range of Achilles products & services to prospective customers
  • Cross-selling & upselling to maximize revenue opportunities
  • Manage the annual subscription renewal process for designated accounts
  • Achieve monthly quarterly and annual sales objectives
  • Follow up database mail shots by telephone to establish sales leads
  • Supporting Buyer-led campaigns to onboard new Suppliers
  • RETENTION

  • Build rapport with customers; understanding their needs and recommending appropriate solutions
  • Proactively review customers' accounts, to advise how the customer can achieve more value from the subscription
  • Promote usage within Supplier organisations through reporting & insights
  • Work with Account Managers to follow up buyer-sponsored campaigns, escalating any issues for resolution
  • Recommend additional products and services that can add value to the customer
  • Manage the annual subscription renewal process, maximising retention rates
  • Manage win-back process where Supplier subscriptions have lapsed
  • TEAM

  • Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team.
  • Take part in morning huddles to review previous day and to set daily objectives
  • To work within a framework of corporate standards and policies.
  • Develop new skills through attendance at formal training, participating in group workshops, and undergoing coaching with experienced agentsQualificationsKNOWLEDGE
  • Structured selling
  • Sector knowledge
  • Working knowledge of MS Office applications
  • QUALIFICATIONS

  • No mandatory qualifications requiredPerson SpecificationEXPERIENCE
  • Previous experience in an Inside Sales or Customer Service role
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