We are on the lookout for an enthusiastic and naturally helpful Spanish / English / Brazilian speaking person to join our Inside Sales team in Colombia.
If you have call center experience and are looking for a new challenge, this is a great opportunity for you!
This is a sales role and you will be the main point of contact with our Spanish / English / Brazilian supplier customers;
converting prospects into customers and providing professional and efficient account management support to a group of supplier customers.
Key ResponsibilitiesRESULTS & RESPONSIBILITIES
Selling a range of Achilles products & services to prospective customers
Cross-selling & upselling to maximize revenue opportunities
Manage the annual subscription renewal process for designated accounts
Achieve monthly quarterly and annual sales objectives
Follow up database mail shots by telephone to establish sales leads
Supporting Buyer-led campaigns to onboard new Suppliers
Build rapport with customers; understanding their needs and recommending appropriate solutions
Proactively review customers' accounts, to advise how the customer can achieve more value from the subscription
Promote usage within Supplier organisations through reporting & insights
Work with Account Managers to follow up buyer-sponsored campaigns, escalating any issues for resolution
Recommend additional products and services that can add value to the customer
Manage the annual subscription renewal process, maximising retention rates
Manage win-back process where Supplier subscriptions have lapsed
Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team.
Take part in morning huddles to review previous day and to set daily objectives
To work within a framework of corporate standards and policies.
Develop new skills through attendance at formal training, participating in group workshops, and undergoing coaching with experienced agentsQualificationsKNOWLEDGE
Working knowledge of MS Office applications
No mandatory qualifications requiredPerson SpecificationEXPERIENCE
Previous experience in an Inside Sales or Customer Service role