Imaging Field Service Engineer 1
Agfa
Bogota, CO
hace 1 día
  • Assure quality of new implementations of DR s X-Ray systems; Make corrective maintenance.
  • Reduce time for resolution of cases giving a workaround when spare parts import process take more than 5 days. (7 days KPI);
  • Correct escalation of cases with high complexity.

  • Manage communication channel with AGFA Headquarters specialists, exchange information according to AGFA Guidelines (time and format).
  • Follow the correct customer satisfaction process, asking for feedback to customers after all services that could have a potential fail recurrence.
  • Document and close properly all complaints and change request which he is owner.
  • Education :

  • Complete bachelor’s degree in computer science, engineering or similar.
  • Experience :

  • Desirable at least 3 years of experience working with Computed & Direct Radiography X-Ray systems
  • At least 3 years of experience working with healthcare solutions and equipments
  • To be successful in the position, you will need :

    Languages : Spanish and English (Intermediate / Advanced).

    Core Competencies :

  • Desirable good knowledge in X-Ray systems, function and workflow of Imaging or Radiology Department of Hospitals.
  • Use of tools for calibration, preventive and corrective maintenance of all parts of X-Ray systems (floor mounted, mobile and ceiling systems).
  • Human Relations Skills :

  • Ability to work under pressure, while appropriately managing customer concerns / escalations / expectations.
  • Customer service skills, including the demonstrated ability to work constructively with both internal and external client groups.
  • Strong interpersonal skills, including the proven ability to network in a global environment (Agfa network) and build relationships with geographically remote personnel.
  • Time management, organization, prioritization and follow-up skills.

  • Strong communications skills, both written and spoken. Team work and communication.
  • English written and spoken.
  • Availability to travel to all countries of local Region. (NOLA)
  • Soft Skills :

  • Networking intermediate knowledge, wifi and physical network configurations. Use of applications for signal test and operating systems networking tools.
  • Operating systems advanced skills, use of logging, and security of applications running on MS Windows OS.
  • We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

    If you want to be part of this experience, we'll take you there!

    Job Segment : Maintenance, Engineer, Radiology, Telecom, Telecommunications, Manufacturing, Engineering, Healthcare, Technology

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