The Role :
This position performs technical service and support day-to day business on Agfa X-Ray systems to customers and internal staff.
Focus on direct customer contact / escalations. The FSE must repair and fix, Install / Standard configuration, training the customer escalating when necessary problems to 2nd and 3rd tier support.
Assist internal and external customers (e.g. user, freelancer, colleagues from all business areas, Headquarter etc.) on-
site and remotely on technical questions and issues identifying opportunity for up-selling Agfa Services and Products and pass on up-
selling opportunities to sales as required contributing to growth of business.
The objective of this position is consolidate a solid local service team to improve customer satisfaction.
The main responsibilities will be :
Assure quality of new implementations of Digital Radiology systems.
Reduce time for resolution of cases with high complexity where local team could not find a workaround for a problem.
Act as a senior and qualified engineer, able to design and recommend best options for new implementations to local sales team and AGFA direct customers.
Manage communication channel with AGFA Headquarters specialists, exchange information according to AGFA Guidelines (time and format).
Supervise work and solutions given by local FSE (Field Service Engineer) , trying to improve time and effort, reducing costs and increasing customer satisfaction.
To be successful in this position, you will need :
Customer service skills, including the demonstrated ability to work constructively with both internal and external client groups.
Strong interpersonal skills, including the proven ability to network in a global environment (Agfa network) and build relationships with geographically remote personnel.
Time management, organization, prioritization and follow-up skills.
Strong communications skills, both written and spoken.
Team work and communication :
We offer : Good Atmosphere and attractive package of salary and benefits
Job Segment : Maintenance, Field Service, Radiology, Field Engineer, Engineer, Manufacturing, Healthcare, Engineering