Sutherlandis seeking an analytical and attentive person to join us as VRS Tailor MadeProcess Specialist. This role provides expertise in application design of solutions.
Responsible for requirement gathering, creating project documentationdeliverables, and application configuration on various customer billableprojects.
If you are looking to build a fulfilling career and are confident youhave the skills and experience to help us succeed, we want to work with you!
Main Responsibilities and Deliverables Strengthenrelationships
Obtain, maintain,and update knowledge of NICE WFM solutions; specific application functionalitythat leads to high level business value.
Work closely withcustomer service organizations to define application settings, reports,dashboards, and other configuration requirements.
Translate customerbusiness requirements into application designs and configurations. Ensure thatcustomer application design requirements are accurately captured, documented,communicated, and understood both internally at NICE and by customers.
Access thecustomer’s application and configure the system via the design documents agreedto with the consultant and customer.
Communicate andtrain others on NICE solutions overall business value and process, as well asdetailed features and functionality.
Assist inapplication testing for performance and reliability.
Use best practicemethods, quality standards, and guidelines on all project phases.
Engage inadditional responsibilities such as post-training support, assistance indevelopment of materials, customer and internal meetings.
Qualifications : -
Expert knowledge of NICE products
At least 2 years of experience in training delivery in a similar field
Experience in relevant industry (Contact Center, Trading Floor, 911 Dispatch, etc.)
Ability to travel up to 25% of their time
Project experience working as part of a team
Excellent customer facing skills
Excellent organizational skills, ability to set own task lists and time lines
Ability and willingness to work under pressure in a highly dynamic environment