Role Purpose : an individual contributor that is hands on as well as remotely providing IT support to the Barranquilla Team at Jumio.
Ensuring a 24 x 7 follow-the-sun model of IT support, World Class Service, business continuity and DR, security, and up time.
Execute the IT Mission : (1) Accelerate the Business and (2) Secure the Business
Provide IT support to Operations staff (VE’s, TL’s, QC, MLT, etc)
Provide IT support to administration staff (Finance, Sales, Marketing, etc) Be a part of a 24 x7 IT support team that has shifts throughout the week (in addition to standard daytime shifts there will be some evenings, overnight, and weekend shifts)
Maintain and help us to evolve Jumio’s Infrastructure
Help to optimise our monitoring system
Maintain and add to documentation
Share your ideas and expertise
Support worldwide IT team with requests from various ticket queues as needed
Support your colleagues as part of a cross-functional team
Experience and Qualifications
At least 2 years of professional experience in a corporate environment directly supporting desktop, laptop, mobile devices, peripherals, and printers hands on
Excellent customer service
strong verbal, written, and web conferencing communication skills
Experience with remote IT support via phone, chat, email, and tools such as Team Viewer, ConnectWise, Zoho Assist, RDP, etc
Basic troubleshooting of servers and network hardware
Skilled knowledge of and experience with Windows operating system.
Experience with ticketing systems such as JIRA, Spiceworks, ZenDesk, Freshdesk, SolarWinds, etc)
Experience with SCCM or other imaging tools for Windows environments. Knowledge in IT security (ideally experience with ISO27001 and / or PCI DSS certified environments)
Great to have Experience and Qualifications
Hands on experience with Network and Server hardware
Hands on experience with Cloud technologies and environments (Azure, AWS, GCS)
Experience handling InfoSec events such as malware detect and respond, virus, ransomware, quarantine, forensics, RCAs
Key Characteristics and Attitudes
Mature, Responsive, Professional and Ethical.
Planful, Pro active and hands-on, with a High level of accountability.
Excited to be part of an International team environment and Executes on Projects
Quarter over Quarter increase in Customer Satisfaction ( CSAT )
Quarter over Quarter reduction of MTTR
Successfully completing a project as part of a team tasked with deploying a new Service or Network build
Progression - This role will be a part of Jumio IT’s movement from Physical to Cloud and increased support both on site WFO as well as WFH models.
Company - Jumio is the future for online and mobile ID verification. We are the largest and fastest growing company in the ID verification space.
With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and many others.
Equal Opportunities - Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.