Customer Service Representative
Vensure Employer Services
hace 2 días

Job Description

Tittle : Customer Service Representative

Location : Medellin - Colombia

Objective :

  • As a customer service, you will receive every call and do what it takes to achieve the sale by following procedures.
  • Have sense of urgency about making a reservation in the moment. You will have to indicate the client that they will be missing a great offer or paying a higher price for the room in the long run, and that by booking the room during the call, they will receive instant benefits with the service offered by Travel Pass agent.
  • Ensure that each call is a reservation at the hotel that the client requests, or as a second option where it meets the demands or comforts that the client needs.

    The customer service must be an assertive person and have the ability to negotiate and handle objections, never take NO from the client and make the reservation / sale, at the same time to fulfill the demands and comforts that the clients are looking for in the Hotel of preference.

    For example : free parking, free continental breakfast, type of bed, WIFI, Jacuzzi, or room with balcony, among other requests.


  • English proficiency : (C1) or 90%,
  • Positive and optimistic, that if the sales fails, be hopeful or give up and make the next call a sale.
  • Experience in outbound calls is a plus
  • Positive attitude, very strong closer
  • Previous sales experience in similar positions is a plus.
  • Great management of rebuttals with the ability to convince to achieve the reservation.
  • Extras : Proactive, technology orientation, Ability to navigate in the browsers and google maps to easily find several cities and states of the USA and Canada to quickly locate the different hotels of several known chains in those countries.

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