CSR / Dispatcher
Vensure Employer Services
Medellin, CO, US
hace 5 días
  • Build rapport with customers by greeting them in a courteous, friendly, and professional manner.
  • Answer inbound inquiries by clarifying information; researching, locating and providing accurate information.
  • Keep equipment operational by following procedures and reporting problems.
  • Participate in company offered, educational opportunities to keep job knowledge current.
  • Resolve problems by clarifying issues, researching and exploring solutions, and escalating unresolved problems.
  • Effectively transfer misdirected customer requests to appropriate party.
  • Recognize opportunities to up sell to accounts additional services.
  • Meet or exceed quality assurance requirements and other key performance metrics.
  • Contribute ideas on ways to resolve problems to better serve the customer and / or improve productivity.
  • Regular attendance is required.
  • Comply with company C-TPAT and TSA security procedures.
  • Perform other duties as assigned.
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