Agent Services Specialist
eXp World Holdings
hace 1 día

eXp Realty is one of the fastest growing real estate brands in North America, with thousands of agents operating across the United States, Canada and around the world.

As a full-service real estate brokerage, eXp Realty provides 24 / 7 access to collaborative tools, training and socialization for real estate brokers and agents through its 3-D, fully-immersive, cloud office environment.

eXp Realty attracts the most talented people from all fields. Whether you're a real estate professional, engineer, marketer, accountant or in another field, you'll be challenged and inspired every day.

Join us on this incredible journey! We are fully remote! General Summary : The Agent Services Specialist assists teams, team leaders, and team members who are already active with eXp Realty with their ongoing changes in Enterprise.

High degrees of customer service, patience, and communication are needed to provide a world-class experience for some of our company’s most productive partners.

This person will work closely with the Teams Services Success Specialist to pace workflow, exceed expectations and drive increasingly higher NPS scores.

Major Duties & Responsibilities :

  • Receive, process, follow up on, and complete requests for changes to email addresses, names as marketed, sponsorship, team format, and other changes
  • Track change requests, ensure all are responded to and addressed within the expected time
  • Support Team Services Onboarding and / or Concierge as needed to keep all systems green
  • Attend all meetings and events for the team, department, and company
  • Always act with the utmost integrity and customer service minded actions
  • Other duties as assigned by manager
  • Education :

  • BA / BS degree preferred
  • High School diploma / GED required
  • Experience Requirements :

  • 2+ years of experience in office administration and operations
  • Previous experience in the real estate industry required
  • 1+ years of experience in supervision of staff preferred
  • Excellent communication skills both written and verbal
  • Ability to be successful in working in a remote environment with little oversight
  • Strong ability to learn new technologies
  • This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

    eXp Realty reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

    eXp World Holdings is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.

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