Site Reliability Engineer
Blackboard
Bogota, Colombia
hace 2 días

The Opportunity

We’re looking for a Site Reliability (DevOps) Engineer to help us push the boundaries of what education can offer through the power of technology.

Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world.

Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community.

We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.

For more information about Blackboard Inc. and our career opportunities, please visit .

As a member of the Site Reliability Engineering team, you will combine software and systems engineering to help build and run large-scale, distributed, and fault-tolerant systems.

This is a driven, creative, and energetic team that works in a flexible and agile fashion to deliver world-class products to the education market.

You will become a core contributing member to the Site Reliability Engineering team delivering eLearning services to over a thousand clients, comprising almost 4 million users worldwide.

Specific responsibilities will include :

  • Engaging with development teams on the design, deployment, capacity needs and operations of microservices, and supporting them as they transition to production
  • Monitoring the availability, performance, and health of production systems in support of meeting service level objectives
  • Using automation and tooling to continuously improve the reliability, scalability, and velocity of services deployed on AWS
  • Providing support to issues escalated from the Client Engagement Support team and interfacing with development teams to hand-off application issues
  • Participating in emergency incident response on-call rosters; practicing blameless postmortems that lead to improvements in resiliency and reductions in pager fatigue
  • The Candidate :

    Required skills / qualifications :

  • Experience in the fields of Computer Science, Software Engineering, or related
  • Expertise with analyzing and troubleshooting large-scale, multi-region deployments in a public cloud (e.g. AWS)
  • Experience with cloud deployment and management tools (e.g. Terraform, Chef)
  • Experience with monitoring and alerting tools (e.g. Nagios, New Relic, PagerDuty)
  • Ability to solve complex problems, optimize code, and automate routine tasks
  • Fluency in written and spoken English at CEF B2 level or above
  • Preferred skills / qualifications :

  • A BS in Computer Science or related field, or equivalent work experience
  • Experience with Kubernetes
  • Demonstrable scripting experience, preferably in PHP or Ruby
  • Experience with network and / or application security
  • Prior experience within the education industry and / or with e-learning technologies
  • To ensure the safety and wellbeing of our employees during the COVID-19 pandemic, Blackboard positions are currently remote (where possible).

    This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required.

    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

    Blackboard is an equal employment opportunity / affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity / expression, protected military / veteran status, or any other legally protected factor.

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