NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries.
NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Provide assistance to the Territory Manager. Update and follow up on delegated tasks to ensure progress to deadlines.
Monitor closely the CEs under your responsibility. Support CEs on potential complex technical situations (1st Technical Escalation point for the CE and Field Support).
Provide recommendations to better assign CE’s to work orders (WO) according to Corporate / Customer Priorities and decide course of action as needed.
Balance average timing for WO’s to increase productivity.
Ensure availability of tools for CEs. Detect training needs and execute training schedules.
Ensure that changes in processes and work instructions are communicated and in place. Effectively communicate with the Service Planner, Exception Coordinators and TMs to make the best decision on customer escalations.
Monthly meetings with their CEs to show metrics results, actions. Daily follow ups with low performers.
Weekly meetings with the Exception Coordinators (Command Center) to receive feedback of CEs and provide recommendations to coordinate the team.
Preventive Maintenance, managing, coordination and scheduling special tasks and rollouts.
Assist with administrative tasks such as Travel & Entertainment, Billing & payments issues, company vans, and other daily duties.
Provide extra capacity to run service calls as instructed by the Territory Manager.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.
NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.